Website Terms and Conditions

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Effective Date: 16 August 2026
Last Updated: 16 August 2026

 

1. Introduction

Welcome to the website of COZY (“we,” “us,” “our,” or the “Hotel”).

These Website Terms & Conditions (“Terms”) govern your access to and use of our website, including any pages, content, features, enquiry forms, booking-related information, and other online services made available through the website (collectively, the “Website”).

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

These Terms apply to the use of the Website only. They do not constitute the terms and conditions of a hotel reservation, accommodation agreement, event booking, or other service contract with the Hotel.

Any reservation or purchase made through the Website may be subject to separate Booking Terms & Conditions, which will be provided to you before you complete a reservation.

 

2. About the Hotel

COZY is a luxury boutique hotel located in Zanzibar, Tanzania.

Information displayed on the Website is provided for general information, promotional, and hospitality purposes. While we make reasonable efforts to ensure that information is accurate and current, certain information may change without notice.

This may include, without limitation:

• Room and accommodation descriptions

• Facilities and services

• Restaurant and dining offerings

• Spa and wellness services

• Activities and excursions

• Prices and promotional offers

• Availability

• Photographs and other visual content

• Opening hours

• Hotel policies and amenities

Where specific terms apply to a particular offer or service, those terms will take precedence over general Website information.

 

3. Website Use

You may use the Website for lawful and legitimate purposes, including:

• Learning about the Hotel and its services

• Making an enquiry

• Checking available accommodation or services

• Making or managing a reservation where the Website permits

• Contacting the Hotel

• Subscribing to communications where offered

• Accessing information about our facilities, experiences, and services

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You agree not to use the Website:

• For any unlawful, fraudulent, or malicious purpose

• To impersonate another person or entity

• To interfere with the operation or security of the Website

• To introduce viruses, malware, or other harmful code

• To attempt to gain unauthorised access to the Website or its systems

• To scrape, copy, harvest, or systematically collect information from the Website without our written permission

• To use automated systems or bots in a manner that places unreasonable demands on the Website

• To reproduce or exploit Website content for commercial purposes without our permission

• In any manner that could damage the reputation, rights, or legitimate interests of the Hotel

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We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms have been breached.

 

4. Enquiries and Information Submitted Through the Website

The Website may allow you to submit enquiries, request information, check availability, or contact the Hotel.

Submitting an enquiry does not, by itself, create a reservation or contractual obligation between you and the Hotel.

Information submitted through the Website will be handled in accordance with our Privacy Policy.

You are responsible for ensuring that information you provide is accurate, complete, and not misleading.

Where you provide information on behalf of another person, you should ensure that you are authorised to do so.

 

5. Reservations

Where the Website permits you to make a reservation, the reservation may be subject to separate Booking Terms & Conditions, including terms relating to:

• Rates and charges

• Deposits and payments

• Cancellation

• Amendments

• No-shows

• Check-in and check-out

• Minimum age requirements

• Taxes and fees

• Additional services

• Special offers

• Other conditions applicable to the selected rate or reservation

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The applicable Booking Terms & Conditions will be presented to you before a reservation is completed.

In the event of any inconsistency between these Website Terms and the Booking Terms & Conditions applicable to a reservation, the Booking Terms & Conditions will govern the reservation.

 

6. Prices and Offers

Prices, packages, promotions, and other offers displayed on the Website may be subject to availability and may change without notice.

Unless expressly stated otherwise, prices may be subject to applicable taxes, levies, service charges, or other fees.

Any specific conditions applicable to a promotional offer will be stated alongside that offer.

The Hotel reserves the right to correct pricing, description, or other errors and, where appropriate, will contact affected customers before proceeding with a transaction.

 

7. Website Content

All content appearing on the Website, including:

• Text

• Photographs

• Images

• Graphics

• Logos

• Videos

• Illustrations

• Designs

• Layouts

• Hotel descriptions

• Written materials

• Other visual and editorial content

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is owned by or licensed to the Hotel unless otherwise stated.

Such content is protected by applicable intellectual-property and copyright laws.

You may view and use Website content for your personal, non-commercial purposes.

You may not reproduce, modify, distribute, publish, sell, license, display, or commercially exploit Website content without our prior written permission, except where permitted by applicable law.

 

8. Hotel Name, Branding, and Trade Marks

The Hotel's name, logo, branding, trade marks, service marks, designs, and other distinctive brand elements are the property of the Hotel or its respective licensors.

Nothing on the Website grants you a licence or right to use any Hotel trade mark, logo, name, image, or branding without prior written permission.

 

9. Photographs and Visual Representations

We make reasonable efforts to ensure that photographs and other visual representations accurately reflect the Hotel and its facilities.

However, photographs may have been taken under particular lighting, seasonal, furnishing, weather, or styling conditions and may not represent the exact appearance of a room, facility, or surrounding environment at every time.

Room layouts, furnishings, views, landscaping, amenities, and other details may vary.

Photographs should therefore be regarded as illustrative unless expressly stated otherwise.

 

10. Third-Party Websites and Services

The Website may contain links to third-party websites, booking platforms, social-media platforms, maps, payment providers, travel partners, or other external services.

These third-party services are operated independently from the Hotel.

We are not responsible for:

• The availability or content of third-party websites

• Their privacy practices

• Their security

• Their terms and conditions

• Their accuracy or reliability

• Any products or services provided by third parties

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Your use of third-party websites and services is subject to the terms and policies of those third parties.

 

11. Website Availability

We endeavour to keep the Website available and functioning properly.

However, we do not guarantee that the Website will always be:

• Available

• Uninterrupted

• Error-free

• Secure

• Free from viruses or other harmful components

• Compatible with every device or browser

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The Website may occasionally be unavailable due to maintenance, technical issues, updates, security measures, circumstances beyond our reasonable control, or other reasons.

We reserve the right to modify, suspend, or discontinue any part of the Website without prior notice where reasonably necessary.

 

12. Accuracy of Information

We make reasonable efforts to ensure that information published on the Website is accurate and up to date.

However, we do not warrant that all information will always be complete, accurate, current, or free from typographical or technical errors.

If you identify an apparent error or omission, we encourage you to contact us so that we can investigate and, where appropriate, correct it.

 

13. User-Submitted Content

If the Website allows you to submit reviews, testimonials, photographs, comments, feedback, or other content, you remain responsible for the content you submit.

You must not submit content that:

• Is unlawful, defamatory, threatening, abusive, or discriminatory

• Infringes another person's intellectual-property or privacy rights

• Contains malicious code

• Misrepresents your identity or relationship with the Hotel

• Contains confidential or personal information belonging to another person without appropriate authority

• Is otherwise inappropriate for publication

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By submitting content to the Hotel for publication or promotional use, you confirm that you have the necessary rights and permissions to provide that content.

Where we publish user-submitted content, we may moderate, edit, refuse, or remove it at our discretion, subject to applicable law.

 

14. Privacy and Cookies

Your use of the Website is also subject to our:

Privacy Policy

and

Cookies Policy

These policies explain how we collect and process personal information and how we use cookies and similar technologies.

By using the Website, you acknowledge that you have had the opportunity to review these policies.

 

15. Newsletter and Marketing Communications

Where the Website allows you to subscribe to newsletters or promotional communications, you may be asked to provide your name, email address, and other relevant information.

Marketing communications will be handled in accordance with our Privacy Policy and applicable law.

You may unsubscribe from marketing communications at any time using the unsubscribe mechanism included in the communication or by contacting us.

Submitting an enquiry does not automatically subscribe you to marketing communications unless permitted by applicable law and appropriate consent or another lawful basis exists.

 

16. Intellectual Property Complaints

If you believe that material appearing on the Website infringes your intellectual-property rights, please contact the Hotel using the details below.

Please provide sufficient information to allow us to understand the nature of your concern and identify the relevant material.

We will consider legitimate complaints and take appropriate action where required.

 

17. Limitation of Liability

To the extent permitted by applicable law, the Hotel will not be responsible for losses or damages arising solely from your use of, or inability to use, the Website, including losses resulting from:

• Temporary Website unavailability

• Technical errors

• Third-party website failures

• Reliance on general Website information

• Unauthorised access beyond our reasonable control

• Viruses or other harmful technological elements

• Internet or telecommunications failures

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Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms affects any rights or remedies that cannot lawfully be excluded or limited.

 

18. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless the Hotel, its owners, directors, officers, employees, and authorised representatives from claims, losses, liabilities, damages, costs, or expenses arising from your unlawful or improper use of the Website or your breach of these Terms.

 

19. Changes to the Website

We may change, update, suspend, or discontinue any aspect of the Website at any time.

We may also update these Terms from time to time to reflect changes in our services, Website functionality, business practices, or applicable legal requirements.

The latest version will be published on the Website with the revised effective or “Last Updated” date.

Your continued use of the Website following publication of updated Terms constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

 

20. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the United Republic of Tanzania.

Any dispute arising from or relating to your use of the Website shall be subject to the jurisdiction of the courts or other competent authorities of Tanzania, unless applicable law requires otherwise.

 

21. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally possible.

The remaining provisions shall continue in full force and effect.

 

22. No Waiver

If we do not immediately enforce a provision of these Terms, this does not constitute a waiver of our right to enforce that provision in the future.

 

23. Contact Us

If you have questions regarding these Website Terms & Conditions, please contact:

COZY Zanzibar
Address: Makunduchi Beach, Zanzibar, Tanzania
Email: contact@cozyzanzibar.com
Telephone: +255 (0)7 72 55 55 57