Cookies Policy

Effective Date: 16 August 2026
Last Updated: 16 August 2026

1. Introduction

This Cookies Policy explains how COZY (“we,” “us,” “our,” or the “Hotel”), a luxury boutique hotel located in Zanzibar, Tanzania, uses cookies and similar technologies when you visit or interact with our website.

This Policy should be read together with our Privacy Policy, which explains in greater detail how we collect, use, disclose, retain, and protect personal information.

We use cookies and similar technologies to ensure that our website functions properly, improve your browsing experience, understand how visitors use our website, facilitate bookings and enquiries, and support our marketing activities where permitted.

By using our website, you may encounter cookies and similar technologies placed by us and by carefully selected third-party service providers.

2. What Are Cookies?

Cookies are small text files that websites place on your computer, smartphone, tablet, or other device when you visit a website.

Cookies allow a website to recognise your device, remember certain information about your visit, maintain website functionality, understand how visitors interact with the website, and, depending on their purpose, support advertising or marketing activities.

We may also use technologies similar to cookies, including pixels, tags, scripts, local storage, web beacons, and other tracking technologies.

For the purposes of this Policy, we refer to all of these technologies collectively as “cookies and similar technologies.”

3. Types of Cookies We Use

The cookies and similar technologies used on our website may generally fall into the following categories:

3.1 Strictly Necessary Cookies

These cookies are essential for the operation, security, and functionality of our website.

They may allow us to:

Keep the website secure
Maintain website sessions
Remember cookie-consent choices
Enable essential website functions
Support forms and other essential features
Ensure pages load correctly
Protect the website against fraud and malicious activity
Facilitate essential aspects of the booking and enquiry process

These cookies generally cannot be disabled through our cookie-consent mechanism because the website may not function properly without them.

Our website is hosted using our website hosting provider, which uses certain essential cookies and similar technologies for security, stability, core website functionality, and platform performance. The specific cookies placed on our website may vary depending on the services, applications, integrations, and features used by the Hotel.

3.2 Analytics and Performance Cookies

Subject to your consent where required, we may use analytics technologies to understand how visitors use our website.

These technologies may include:

Google Analytics (GA4)
Website analytics tools provided by our hosting or website service provider
Other analytics tools that we may introduce in the future

Analytics information may help us understand, for example:

How visitors find our website
Which pages are visited
How visitors navigate the website
Which pages or features are most useful
Website performance and errors
General visitor trends and engagement

We use this information primarily in aggregated or statistical form to improve our website, services, digital marketing, and guest experience.

Where required, non-essential analytics cookies and scripts will only be activated after the appropriate consent has been obtained. Our website hosting provider may support cookie-consent functionality that disables non-essential analytics scripts until a visitor provides consent.

3.3 Functional Cookies

Functional cookies help us provide enhanced functionality and remember certain choices or preferences.

Depending on the services implemented on our website, these may support:

Language or regional preferences
Website preferences
Enhanced functionality
Embedded services
Certain booking or enquiry features
Other functionality requested by the visitor

Some functional technologies may be provided by third parties.

3.4 Booking and Reservation Technologies

Our website may include or connect to a third-party booking or reservation system that allows you to check availability, make reservations, submit guest information, select accommodation, or make payments.

The booking provider has not yet been selected. Once a booking engine is implemented, this Cookies Policy will be updated, where appropriate, to identify the provider and the relevant cookies or similar technologies used.

A booking engine may use cookies or similar technologies that are necessary to:

Maintain a booking session
Remember selected dates and room preferences
Maintain information during the booking process
Prevent fraud
Process or facilitate reservations
Support payment and transaction security
Measure booking performance

The third-party booking provider may also process personal information independently in accordance with its own privacy policy and terms.

3.5 Marketing and Advertising Technologies

Where permitted by applicable law and subject to the appropriate consent, we may use cookies, pixels, tags, or similar technologies to:

Measure the effectiveness of marketing campaigns
Understand interactions with our advertising
Improve the relevance of marketing communications
Measure conversions and bookings
Build audiences for advertising purposes
Support remarketing or similar advertising activities

At present, our website may use Google-related technologies and may incorporate additional marketing technologies in the future.

We will update this Policy if we introduce material new marketing technologies.

3.6 Social Media Technologies

Our website may contain links, buttons, feeds, or embedded content from social-media platforms such as Instagram.

When you interact with embedded social-media content or links, the relevant social-media provider may collect information about your interaction with the content and may use cookies or similar technologies.

The Hotel does not control the cookies or tracking technologies operated by third-party social-media providers. Their use of information is governed by their own privacy policies and terms.

Where technically possible and appropriate, non-essential social-media technologies will be subject to the Hotel's cookie-consent settings.

4. Google Analytics

We use, or may use, Google Analytics 4 (GA4) to understand how visitors interact with our website.

Google Analytics may collect information such as:

IP address or information derived from it
Device and browser information
Approximate geographic information
Pages visited
Referring websites
Interaction and event information
Date and time of visits
Information concerning website usage

Google Analytics is provided by Google. Depending on the configuration of the service and applicable law, information collected through Google Analytics may be processed on servers outside Tanzania.

We configure Google Analytics and our consent settings with the aim of limiting the collection and use of information to what is appropriate for our purposes.

Where consent is required, analytics tracking will not be activated until the visitor has provided the relevant consent.

5. Google Tag Manager

We may use Google Tag Manager (GTM) to manage and deploy website tags and integrations.

Google Tag Manager is primarily a tag-management system rather than a standalone analytics service. It may allow us to deploy technologies such as analytics, marketing, conversion-measurement, and other third-party tags.

The actual data collected will therefore depend on which tags are configured within our Google Tag Manager account.

We will configure relevant tags according to their purpose and applicable consent requirements. Where applicable, analytics, advertising, or other non-essential tags will only be activated following the appropriate visitor consent.

6. Google Maps

Our website may use Google Maps to display our location, provide directions, or assist guests in finding the Hotel.

When Google Maps content is loaded or interacted with, Google may collect information such as device, browser, IP address, and information relating to interaction with the map.

Google Maps is a third-party service and is governed by Google's applicable privacy practices and terms.

Where appropriate, we will configure the website so that non-essential Google Maps functionality is subject to our cookie-consent mechanism.

7. Instagram and Other Social Media

Our website may contain links to or embedded content from Instagram and other social-media platforms.

These third-party services may use cookies, pixels, or similar technologies when their content is displayed or interacted with.

The Hotel does not control the privacy practices of these third parties.

We recommend reviewing the relevant third party's privacy policy for information about how it collects and uses personal information.

8. Newsletter and Email Marketing

We may offer visitors the opportunity to subscribe to the Hotel's newsletter or promotional communications.

Our newsletter service provider has not yet been selected.

Once selected, we may use a third-party email marketing provider to manage subscriptions, distribute newsletters, measure engagement, and manage marketing preferences.

Depending on the provider and the configuration of our newsletter service, emails may contain tracking technologies such as pixels that allow us to determine whether an email has been opened or whether certain links have been clicked.

The Hotel will update this Policy and, where appropriate, its Privacy Policy once the newsletter provider has been selected.

You may unsubscribe from promotional emails at any time using the unsubscribe mechanism provided in the relevant communication or by contacting us directly.

9. First-Party and Third-Party Cookies

Cookies may be placed directly by our website (“first-party cookies”) or by third parties whose services appear on or interact with our website (“third-party cookies”).

First-party technologies may include:

Website hosting provider functionality
Cookie-consent preferences
Hotel website functionality
Essential booking or enquiry functionality

Third-party technologies may include:

Google Analytics
Google Tag Manager
Google Maps
Instagram and other social-media services
Our future booking/reservation provider
Our future newsletter/email marketing provider
Other technology providers used to operate and improve our website

Third-party providers may process information in countries outside Tanzania.

10. Cookie Consent

When you first visit our website, we may display a cookie-consent banner allowing you to manage your preferences.

Where consent is required, we will seek your consent before activating non-essential cookies and similar technologies.

You may be offered options such as:

Accept all cookies
Reject non-essential cookies
Manage individual cookie categories
Change your preferences later

Strictly necessary cookies may continue to operate because they are required for the website to function.

Our website hosting provider may support functionality for displaying a cookie banner and recording visitors' consent or refusal.

11. Withdrawing or Changing Your Consent

You may change or withdraw your cookie consent at any time by using the Cookie Settings or similar control provided on our website.

You may also manage cookies through your browser settings.

Please note that disabling or deleting certain cookies may affect the functionality, performance, or availability of parts of our website.

Where our cookie-consent system permits it, we will retain an appropriate record of your cookie preferences.

12. Cookie Duration

Cookies may be either:

Session cookies, which are deleted when you close your browser; or
Persistent cookies, which remain on your device for a specified period or until you delete them

The duration of individual cookies depends on their purpose and the service provider.

Because our website uses a hosting provider and may use multiple third-party integrations, the exact cookies and their retention periods may change as website functionality and service providers change.

We will seek to keep our cookie information reasonably accurate and up to date.

13. Personal Information Collected Through Cookies

Depending on the cookies and technologies used, information collected may include:

IP address
Device information
Browser type
Operating system
Approximate location
Website interactions
Pages viewed
Referral information
Dates and times of visits
Cookie preferences
Online identifiers
Booking or conversion information where relevant

Cookies do not necessarily identify you by name. However, information collected through cookies may constitute personal information where it can reasonably be associated with an identifiable individual. Our use of personal information is also governed by our Privacy Policy.

14. International Data Transfers

Some third-party service providers used on our website may process information outside Tanzania.

This may include providers such as Google, our website hosting provider, social-media platforms, and future booking or email marketing providers.

Where personal information is transferred outside Tanzania, we will take reasonable steps to ensure that the transfer and subsequent processing are handled in accordance with applicable data-protection requirements. The Tanzanian Personal Data Protection Commission identifies restrictions relating to transborder transfers of personal data under the applicable framework.

15. Managing Cookies Through Your Browser

You can also control cookies through your browser settings.

Most browsers allow you to:

View stored cookies
Delete cookies
Block cookies
Block third-party cookies
Receive warnings before cookies are stored
Delete cookies when the browser is closed

Please be aware that browser-level controls may affect the functionality of our website.

16. Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect:

Changes to our website
New technologies
New third-party service providers
Changes to our booking or reservation system
Changes to our newsletter or marketing providers
Changes to applicable laws or regulatory requirements
Changes to our privacy practices

The updated version will be published on our website with the revised “Last Updated” date.

17. Contact Us

If you have questions about this Cookies Policy, our use of cookies, or the way we process personal information through cookies and similar technologies, please contact:

COZY Zanzibar
Address: Makunduchi Beach, Zanzibar, Tanzania
Email: contact@cozyzanzibar.com
Telephone: +255 (0)7 72 55 55 57
Data Protection Contact: contact@cozyzanzibar.com

You may also contact the relevant Tanzanian data-protection authority where you believe your data-protection rights have not been appropriately addressed.

18. Applicable Law

This Cookies Policy is intended to operate in accordance with the laws and applicable data-protection requirements of the United Republic of Tanzania, including the Personal Data Protection Act, 2022, and applicable regulations and guidance issued by the Personal Data Protection Commission. Where mandatory applicable law provides additional rights or protections, those requirements will apply.